Online Test Series & Mock Test for SSC, Railways, Banking & other Govt. exams

Frequently Asked Questions about Online Test Series

This article addresses common queries regarding online test series and mock tests for competitive exams like SSC, Railways, and Banking exams. The key points covered include test access, solution availability, report cards, payment methods, and refund policies.

Test Access and Features

• Tests can only be attempted once.
• Question papers and solutions are not downloadable, but accessible online.
• Detailed solutions are available after test completion.
• Detailed performance analysis and report cards are provided via email.
• Access to solutions and analysis lasts for 15 days after the test expiry date, provided a valid Pass is active.

All attempted tests are accessible during the pass validity period (unless the test itself has expired).

Technical Issues and Troubleshooting

Instructions are given on how to resolve issues with accessing tests (check Pass expiry, review the right course dropdown), and what to do in case of internet disconnections during tests (auto-pause and manual pause functions available, except for live tests).

Payment and Refunds

• Multiple payment methods (debit/credit cards, net banking, payment wallets) are accepted.
• Double deductions are usually automatically refunded; otherwise, contact support.
• Failed transactions are generally automatically refunded; otherwise, contact support.
• For incorrect email/phone number entry during transaction, contact support with order details and proof of identity.
• No refunds are provided for Testbook Pass & Course after purchase.

Account sharing is prohibited and results in account blocking.