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Online Test Series & Mock Test for SSC, Railways, Banking & other Govt. exams

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Frequently Asked Questions about Online Test Series

This article addresses common queries regarding online test series and mock tests for competitive exams like SSC, Railways, and Banking exams. The key points covered include test access, solution availability, report cards, payment methods, and refund policies.

Test Access and Features

Tests can only be attempted once.
Question papers and solutions are not downloadable, but accessible online.
Detailed solutions are available after test completion.
Detailed performance analysis and report cards are provided via email.
Access to solutions and analysis lasts for 15 days after the test expiry date, provided a valid Pass is active.

All attempted tests are accessible during the pass validity period (unless the test itself has expired).

Technical Issues and Troubleshooting

Instructions are given on how to resolve issues with accessing tests (check Pass expiry, review the right course dropdown), and what to do in case of internet disconnections during tests (auto-pause and manual pause functions available, except for live tests).

Payment and Refunds

Multiple payment methods (debit/credit cards, net banking, payment wallets) are accepted.
Double deductions are usually automatically refunded; otherwise, contact support.
Failed transactions are generally automatically refunded; otherwise, contact support.
For incorrect email/phone number entry during transaction, contact support with order details and proof of identity.
No refunds are provided for Testbook Pass & Course after purchase.

Account sharing is prohibited and results in account blocking.

Can I attempt a test multiple times?

A test can be attempted only once. However, you can refer to the Test Series e-book including the solutions as many times as you want.

Can I download the question paper with solutions after the test?

No, you cannot download the paper; however, you can access the paper and its solutions by logging into your account on the website or on the App.

Do you also provide solutions for the questions?

Yes, detailed solutions will be available to you after you finish the test. You will be able to access these solutions anytime after you have taken the test.

Will I get any report card after the test?

Yes, you will get a detailed analysis of your performance after submitting the test. You will also receive an email with your test report.

Till when can I access the solutions and analysis of my attempted tests?

To access solutions and analysis, you should have a valid Pass and test should not have expired. Attempted Tests will be available for review till 15 days after Test Expiry date.

Will all of my attempted tests be available during the Pass validity period?

Yes, till your Pass is valid you can review attempted tests provided Test has not expired. Test expiry date is independent of Testbook Pass expiry date. Attempted Tests are available for the next 15 days after the Test expiry date.

I am not able to access My Tests, what should I do?

Mostly, your Testbook Pass has expired and you need to renew it. If that’s not the case, please write to [email protected]

I am not able to see Tests for my desired exam. What should I do?

You can see all available test series for all exams in All Tests tab. Please ensure you are in the right course (course dropdown besides Testbook logo on top left corner). You will find your Tests in My Tests tab under respective Exam tabs. All your attempted tests should be available in Attempted Tests tab. If you are still not able to find your exam or tests, please write to [email protected]

I do not have a computer; can I appear for the test through my phone?

Yes, you may appear for the test through your phone. Simply download the Testbook App on your Android phone and take the tests there.

What if my computer gets disconnected from internet during the test?

No need to panic. We auto-pause your test and you can resume the test from where you left. You can also manually pause a test by clicking on the 'Pause' icon on the top left corner inside the timer circle. Please note that these functionalities are not available in a Live Test. Kindly ensure that you have an uninterrupted internet and power connection during the Live Tests.

If I am unavailable on the day of Live Test, can I attempt the test on any other day?

No, you cannot attempt the test at any point other than the given time because appearing for the test at any other time will lose its value as a Live Test and it will be considered like any other practice test. Once the Live Test is over, you will be able to see the test along with its solutions.

I do not have online payment activated, can I use any other mode for payment?

You can use your Debit card, ATM card, Credit card, Netbanking account or payment wallets like Paytm/PayZapp/Freecharge/Ola Money to pay for the pass. If you do not have any of the above payment methods, send us an email at [email protected] and we will suggest an alternative method.

My money got deducted twice while making the transaction, what should I do?

No need to worry! Generally, one of the transactions gets refunded back to your bank account automatically. In case this does not happen, you can reach out to us at [email protected] and we will track your payment to get it refunded.

My transaction failed, but money got deducted from my account, what should I do?

No need to worry! Generally, if failed, transactions gets refunded back to your bank account automatically. In case this does not happen, you can reach out to us at [email protected] and we will track your payment to get it refunded.

I entered wrong email-id and/or phone number while making the transaction, what should I do?

In case you have entered a wrong email-id or phone number, please send us an email at [email protected] with your order details, correct phone number, correct email id and scanned copy of your identity proof (driving license/voter card/aadhar card).

How can I apply for the refund?

Once purchased, there will be no refund for Testbook Pass & Course. Hence, there is no process to apply for the same.

Will I get the refund if I want to stop using it before the Pass/Course expiry?

No, you will not get any refund if you want to stop using the Pass/Course before expiry. Hence, please read the terms and conditions carefully before enrolling in any course or purchasing testbook pass , as once you have purchased you cannot change, cancel your purchased plan. Once you purchase and make the required payment, it shall be final and there cannot be any changes or modifications to the same.

Can I share my testbook account with my friend/relative?

No, You can not share your account with anyone. If you do so, Our systems will detect it and block your account immediately.