A 45-year-old passenger was charged a $25 fee for checking in at the counter at Raleigh-Durham International Airport after missing Frontier Airline's 60-minute check-in window. The passenger, who had been on a business trip, felt the charge was unfair and voiced his displeasure. This led to a heated exchange with Frontier staff, captured on video and widely shared on social media.
The video shows Frontier staff members taunting and berating the passenger, refusing to check him in despite the passenger's willingness to pay the fee. The passenger's complaint about the airline's fees and staff behavior sparked a debate online, with some criticizing the airline's staff, while others blamed the passenger for not adhering to the airline's policies.
The passenger eventually purchased a more expensive JetBlue ticket to avoid missing his flight. Frontier reimbursed the passenger after the incident, and the staff involved, who were third-party contractors, were subsequently let go by Frontier Airlines. Police were called to the scene, but the passenger spoke positively about the interaction with the officers. The incident highlights ongoing customer service issues and policies of budget airlines.