Magazine Luiza: leitor reclama de atendimento da empresa - Estadão

Customer Complaint

Luís Mozzilli ordered a microwave from Magazine Luiza's website. The delivery address on the invoice was incorrect, and despite notifying Magazine Luiza immediately, the microwave was delivered to the wrong address. He was unable to retrieve the microwave or receive a refund.

Magazine Luiza's Response

Magazine Luiza responded that their special customer service team has addressed the issue and will provide a full refund to the customer.

Key Details

• Incorrect delivery address on the invoice.
• Microwave was delivered to a public building.
• Multiple attempts to resolve the issue failed.
• Magazine Luiza promised a full refund.